Grey Snake

General
FAQs

 Q. What type of leather is used in OCHRE wallets?

A: Our wallets are crafted from premium genuine
leather, ensuring durability and a luxurious feel. We primarily use full-grain
and top-grain leather for long-lasting quality.

Q. Will the leather wallet change over time?

A: Yes! Genuine leather develops a rich patina
over time, making your wallet unique. This natural aging process enhances its
character and beauty.

Q. Are the wallets waterproof?

A: Leather is naturally water-resistant but not fully
waterproof. Avoid excessive exposure to water and moisture to maintain its
quality.

Q. How do I take care of my leather wallet?

A:          Keep
it away from direct sunlight and water.

Clean
with a soft dry cloth; for stains, use a mild leather cleaner.

Store
in a dust bag when not in use.

Avoid
overstuffing to maintain shape.

Q. What if I receive a damaged or defective wallet?

A: If your wallet arrives damaged, contact us within 48
hours of delivery, and we’ll arrange a replacement or refund.

Q. What payment methods do you accept?

A: We accept credit/debit cards, UPI, wallets, net
banking and COD (Cash on Delivery).

Q. Do OCHRE wallets come with a warranty?

A: Yes! Our wallets come with a 6-month warranty
covering manufacturing defects.

Orders
& Support

Q. How can I track my order?

A: Once your order is shipped, you’ll receive a
tracking link via email/SMS/WhatsApp.

Q. Can I cancel my order?

A: Yes, cancellations are allowed within 12 hours
of placing the order. After that, it moves to processing and cannot be
canceled. To cancel the order kindly reach out to us via email and whatsapp.

Q. How can I contact customer support?

A: You can reach us via:

    Email:  info@officialochre.com

     WhatsApp:
+91 8850131310